No two businesses operate alike. But what businesses do have in common is the need to manage their workflows more efficiently and overcome potential communication disconnects among various departments and staff.
Instead of relying on obsolete methods, such as spreadsheets, to improve processes, maybe it’s time to consider investing in Kerauno.
Email, Slack, project management systems, etc. are all great methods of keeping tabs of projects and workloads, but are also ways to misplace important information. With multiple departments using multiple communication channels, organizations are dealing with a corporate version of the “telephone game” day after day. The Kerauno communications workflow platform combats this problem and eliminates misinterpreted or misplaced information with its single platform. It combines unified communications, workflow efficiencies, contact centers, AI, chat and other methods to improve business operations and collaborations.
On-the-fly workflow enhancements
Customizable, drag-and-drop workflow forms within the software allow for quick, real-time updates to current processes without sacrificing business performance, customer interactions and important analytical data. For example, maybe there is a water main break at a school causing an unforeseen early dismissal. With a few simple edits, school administrators can update their current early dismissal workflow to notify parents of the situation, remind students to complete assignments while school is closed and send a follow-up message about when classes are set to begin again.
Through third-party platform integrations, including CRMs, ERP systems, project management programs, billing systems and more, the communications workflow platform allows businesses to automate a number of their current processes in order to drive efficiencies and revenue. Imagine not having to call customers every time their bills are past due. Instead, Kerauno can automate a late notice call and give customers an option to pay on the phone or speak to an agent, giving employees more time to focus on other business initiatives.