In a fast-paced world, customers must have the ability to interact with your company regardless of device, location or even time of day. Today, customers expect convenient, quick and efficient interactions across each and every communication channel. Businesses recognize the importance of this high-quality customer service, but many businesses still fall short of meeting the needs of the customer.
In a fast-paced world, customers must have the ability to interact with your company regardless of device, location or even time of day. Today, customers expect convenient, quick and efficient interactions across each and every communication channel. Businesses recognize the importance of this high-quality customer service, but many businesses still fall short of meeting the needs of the customer.
Studies have shown that frustrated customers will discard a purchase, switch to a competitor, and share their poor experiences online. This not only has a negative impact on the reputation of a company, but on the bottom line as well.
As companies evaluate their own customer experience efforts, it’s important to account for the expectation of the customer, as failing to do so will lead to negative outcomes and lost business opportunities.
Kerauno is a cloud-based software platform that powerfully connects people, process, software and systems to optimize businesses communications, improve customer and employee engagement, and eliminate inefficiencies in daily workflows. These connected workflows and processes lead to a high level of customer satisfaction and retention.
