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All Rights Reserved

151 N. Delaware Street
Indianapolis, IN 46204


info@keraunouc.com


1-833-KERAUNO

Billing Specialist

DEPARTMENT: FINANCE

 

SUMMARY

To complement our rapid growth, Kerauno, LLC is actively sourcing for a Billing Specialist to join our Finance & Accounting Team on a full-time basis. The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in our financial system. 

 

BILLING RESPONSIBILITIES

  • Investigate and respond to customer billing inquiries via email and phone calls

  • Process all monthly and one-time billing through billing system

  • Invoices customers according to terms of their MSA

  • Review invoices and create manual adjustments, as necessary

  • Answers all questions and inquiries regarding project billing as requested by the customer, salesperson, and/or project manager.

  • Provides special billing instructions to other team members as necessary

  • Process credit and debit adjustments

  • Creates, maintains and performs billings for all customer contracts. Processes paperwork for all inside sales contracts.

  • Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis

  • Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes

  • Update billing records with contact information changes

  • Assist with payment posting and reconciling procedures

  • Assist the Collection team to manage customer disputes and payments

  • Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences

 

PURCHASING RESPONSIBILITIES

  • Creating purchase orders and requisitions

  • Data entry of purchase orders into billing system

  • IT Asset Management

  • Software license tracking

  • Ad hoc projects

  • Credit card reconciliations

 

REQUIREMENTS

  • Experience in Customer Service is preferred

  • Effective verbal and written communication skills

  • Strong interpersonal and professional skills

  • Strong problem-solving skills

  • Ability to handle large volume of details – detailed oriented and multi-tasking

  • 3+ years billing experience

  • Proficient in MS Office, namely Excel

  • Solid understanding of billing and financial concepts

  • Strong analytical and problem-solving skills

  • Excellent oral, written and interpersonal communications

  • Able to work in stressful situations with firm deadlines

  • High degree of accuracy and attention to detail

  • Capable of making timely, independent decisions

  • Extremely detail oriented with a keen eye for spotting errors and discrepancies

  • Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions

  • Technically savvy, advanced in Microsoft Exce

 

COMPANY DESCRIPTION

Kerauno is a global Communications Workflow as a Service (CWaaS) platform that powerfully connects people, process, software and systems. Through the infusion of key modes of communication including voice, SMS text, chat, email and social media, Kerauno amplifies existing business software to provide strategic insights and actionable analytics across all forms of communication which affect every industry and vertical.

 

Headquartered in Indianapolis, Kerauno has created a global customer base that relies on its mobile-centric communications workflow platform to optimize business processes, enhance customer and employee engagements, and drive revenue to the bottom line.

  • Kerauno: 2016 UC Product of the Year by TMCnet

  • Kerauno: 2016 Best Cloud Solution at ITExpo

  • Kerauno: 2017 UC Product of the Year by TMCnet

 

If you are ready to join a fun and amazing team, with an incredible culture, excellent benefits, unlimited growth potential, and the opportunity to be highly impactful and truly make a difference, fill out the form below.

SUBMIT YOUR RESUME