Case Study: Increasing Revenue for ACE Rent A Car

By Kerauno Industry Focus October 31, 2019

Client Overview

Headquartered in Indianapolis, ACE Rent A Car operates in more than 350 locations worldwide, supplying 100,000 cars and serving 400,000 customers a year. Since 1966, ACE has committed to making car rental as independent as the travelers it serves.

The Challenge

ACE’s original call center operated during traditional work hours, 9 am to 5 pm. While the company receives approximately 30,000 calls a month, at least 30 percent are from international locations.

The communications system ACE was previously using provided the company with virtually no analytics on the types of calls that were coming in and offered very little insight on the total amount of call traﬃc that came through after hours. Due to this, there was no data on the potential revenue the company was missing.

Download Our Video Case Study to Learn How Kerauno UCaaS Boosted Revenue for ACE Rent a Car

Kerauno / About Author

Kerauno is a global Communications Software as a Service (SaaS) leader that is advancing communication interactions with powerfully intuitive solutions, deeper engagements and greater intelligence. Kerauno powerfully connects people, process, software and systems by infusing key modes of communication including UCaaS, Kerauno Launch Text Engagement Platform, Chat+ Employee Collaboration, Contact Center Integration and Workﬂow Solutions.

For more information, go to: www.kerauno.io