Create "always live" conference bridges that support 20 participants.
SOFTPHONE CLIENT SUPPORT
Easily set up a softphone client to make and receive calls, text message, retrieve voicemail and more from any device.
Telecommuters can use all of Kerauno's features from their home using a browser and a compatible VoIP phone.
Enables multiple employees to utilize the same phone and share resources while still operating independently.
VOICEMAIL IVR LOCATOR
Provides multiple call routing options for callers reaching a voicemail box, including leaving a message, dialing an administrative assistant or forwarding to another phone.
REMOTE OFFICE SUPPORT
Enables the configuring, monitoring and troubleshooting of phones remotely for off-site support.
FAX TO EMAIL
Send and receive faxes directly from the Kerauno interface. No need for a separate phone number or fax machine.
WORK IN PUBLIC
“Working-in-public” describes an attempt to keep all updates and progress on assignments incredibly visible to the entire team.
SMS enable DIDs so that business users can text directly from the Chat+ pane with colleagues and direct customers.
Organize groups of employees to systematically answer calls.
CUSTOMER DETAIL POP-UP
Create tie-ins to your company's CRM system so that incoming calls automatically display the caller's details.
REAL-TIME USER STATUS DISPLAY
Presence management enables you to see who is available to take calls and who is not.
Enables managers to listen in on calls and bring themselves in as a third party if the caller has an escalating issue.
Enables managers to listen in on calls and speak directly to the employee handling the caller. Only the employee is able to hear the manager and the caller is not aware that the manager is on the line.
RING BACK TIMERS
Any call placed on park will eventually dial back to the original extension, if on park for an extended period of time.
CALL DETAIL RECORDS (CDR)
Provides comprehensive details for any call made on the system including duration, time of the call and all parties involved.
POWERDIAL - PREDICTIVE & PROGRESSIVE DIALING CAMPAIGNS
The system will dial and play automated messages or pace back connections to live agents in the queue. Full statistical analysis is available for all campaigns.
CHAT+ & SMS
Native SMS text messaging allows end users to collaborate over, route, queue, and escalate text messages from internal personnel and external stakeholders.
Initiate phone calls with just a tap on the screen via the online phonebook.
DIAL BY NAME
Search the phonebook by first or last name using the directory and then simply tap or click on the name to call.
FIND ME / FOLLOW ME
Lets you automatically forward calls to an alternative phone after a set number of rings, and then back to your voicemail if there is no answer. Great when you need to be in two places at one time.
Displays a list of voicemail messages so that you can easily manage your voicemail inbox.
Voicemails are transcribed into text and delivered directly to your email inbox where you can read and listen to received messages.
VOICEMAIL TO EMAIL
Audio voicemails are delivered directly to your email inbox to review and listen to.
Get customers to the right person quickly by using an automated virtual receptionist (e.g. "Press 1 for Sales, 2 for Support").
CALL FLOW TOOL
Configure and edit your call routing quickly and easily with drag & drop functionality.
Forward calls to mobile phones, other extensions within the systems, or even external telephone numbers.
Set up the system so that multiple phones can be rung at the same time, enabling calls to be answered by whoever is available. Combine with call queuing for a robust customer service feature.
TIME-BASED CALL ROUTING
Enables you to inform customers of your business hours and leave voice messages when the office is closed.
DRAG & DROP USER INTERFACE
View and manipulate calls within the phone system interface using a simple drag and drop functionality.
REAL-TIME USER STATUS DISPLAY
The heads-up display enables you to see the status of everyone on the system and shows who's available to take calls.
CALL PARKING LOTS
Place a call on hold from one phone and then pick up the call from any phone on the system.
Record and archive calls for training or other purposes.
SALESFORCE AND CRM SUPPORT
Integrate any CRM software using the Kerauno API or take advantage of built-in Salesforce integration.
CUSTOMIZABLE OUTBOUND CALLER ID
Customize the information others see in their Caller ID when you call them.
CUSTOMIZABLE MUSIC ON HOLD
Create customizable Music on Hold that can include anything from classic music to company announcements and sales commercials.
UPLOAD PRE-RECORDED MESSAGES
Upload pre-recorded messages to use in caller announcements, IVRs and company voicemail boxes.
Set up to automatically change call routing when your office is closed for holidays.
Enables a two-way intercom channel between phones.
SYSTEM & SECURITY
ACTIVE DIRECTORY SUPPORT
Provides Single Sign-On (SSO) capability and other functions including call-flow control from active directory groups.
Ensures the security of the phone system while still allowing administrators to easily make changes to it.
Call logs, voicemails and configuration details are all part of a standard local backup.
EMERGENCY CALL NOTIFICATIONS
An alert is automatically emailed to a designated emergency contact.
MULTI-LOCATION E911 SUPPORT
Cross-location Emergency 911 support ensures that the correct address information is sent to the 911 operator.
REMOTE ADMINISTRATION ACCESS
Remote access ensures that administrators can make changes to the system and troubleshoot issues while out of the office.
REAL-TIME SYSTEM HEALTH DASHBOARD
Displays statistics about the current status of PBX hardware such as CPU utilization and data storage.
SYSTEM THRESHOLD ALERTS
Enables administrators to send notifications when system health metrics reach predefined levels.