© 2019 Kerauno, LLC.

All Rights Reserved

151 N. Delaware Street
Indianapolis, IN 46204


info@keraunouc.com


1-833-KERAUNO

FEATURES

MOBILITY
CONFERENCE CALLING

Create "always live" conference bridges that support 20 participants.

 
SOFTPHONE CLIENT SUPPORT

Easily set up a softphone client to make and receive calls, text message, retrieve voicemail and more from any device.  

 
REMOTE AGENT
Telecommuters can use all of Kerauno's features from their home using a browser and a compatible VoIP phone.
 
HOT DESKING
Enables multiple employees to utilize the same phone and share resources while still operating independently.  
 
VOICEMAIL IVR LOCATOR
Provides multiple call routing options for callers reaching a voicemail box, including leaving a message, dialing an administrative assistant or forwarding to another phone.
 
REMOTE OFFICE SUPPORT
Enables the configuring, monitoring and troubleshooting of phones remotely for off-site support.
 
FAX TO EMAIL

Send and receive faxes directly from the Kerauno interface.  No need for a separate phone number or fax machine.

 

WORK IN PUBLIC

“Working-in-public” describes an attempt to keep all updates and progress on assignments incredibly visible to the entire team. 

MOBILITY SMS

SMS enable DIDs so that business users can text directly from the Chat+ pane with colleagues and direct customers. 

CALL CENTER
 CALL QUEUING

Organize groups of employees to systematically answer calls.

 

CUSTOMER DETAIL POP-UP

Create tie-ins to your company's CRM system so that incoming calls automatically display the caller's details.

 

REAL-TIME USER STATUS DISPLAY

Presence management enables you to see who is available to take calls and who is not.

 

CALL BARGING

Enables managers to listen in on calls and bring themselves in as a third party if the caller has an escalating issue.

 

CALL WHISPERING

Enables managers to listen in on calls and speak directly to the employee handling the caller.  Only the employee is able to hear the manager and the caller is not aware that the manager is on the line.

 

RING BACK TIMERS

Any call placed on park will eventually dial back to the original extension, if on park for an extended period of time.

 

CALL DETAIL RECORDS (CDR)

Provides comprehensive details for any call made on the system including duration, time of the call and all parties involved.

 

POWERDIAL - PREDICTIVE & PROGRESSIVE DIALING CAMPAIGNS

 The system will dial and play automated messages or pace back connections to live agents in the queue.  Full statistical analysis is available for all campaigns.

CHAT+ & SMS
Native SMS text messaging allows end users to collaborate over, route, queue, and escalate text messages from internal personnel and external stakeholders.
PERSONAL CALLS
TAP-TO-DIAL PHONEBOOK

Initiate phone calls with just a tap on the screen via the online phonebook.  

 

DIAL BY NAME

Search the phonebook by first or last name using the directory and then simply tap or click on the name to call. 

 

FIND ME / FOLLOW ME

Lets you automatically forward calls to an alternative phone after a set number of rings, and then back to your voicemail if there is no answer.  Great when you need to be in two places at one time.

 

VISUAL VOICEMAIL

Displays a list of voicemail messages so that you can easily manage your voicemail inbox.

VOICEMAIL TRANSCRIPTION

Voicemails are transcribed into text and delivered directly to your email inbox where you can read and listen to received messages.

 

VOICEMAIL TO EMAIL

Audio voicemails are delivered directly to your email inbox to review and listen to.

CALL DISTRIBUTION
AUTOMATED IVR

Get customers to the right person quickly by using an automated virtual receptionist (e.g. "Press 1 for Sales, 2 for Support").

 

CALL FLOW TOOL

Configure and edit your call routing quickly and easily with drag & drop functionality.  

 

CALL FORWARDING

Forward calls to mobile phones, other extensions within the systems, or even external telephone numbers.

 

RING GROUPS

Set up the system so that multiple phones can be rung at the same time, enabling calls to be answered by whoever is available. Combine with call queuing for a robust customer service feature.  

 

TIME-BASED CALL ROUTING

Enables you to inform customers of your business hours and leave voice messages when the office is closed.

CALL MANAGEMENT
DRAG & DROP USER INTERFACE

View and manipulate calls within the phone system interface using a simple drag and drop functionality.

 

REAL-TIME USER STATUS DISPLAY

The heads-up display enables you to see the status of everyone on the system and shows who's available to take calls.

 

CALL PARKING LOTS

Place a call on hold from one phone and then pick up the call from any phone on the system.

 

CALL RECORDING

Record and archive calls for training or other purposes.  

 

SALESFORCE AND CRM SUPPORT

Integrate any CRM software using the Kerauno API or take advantage of built-in Salesforce integration.

 

CUSTOMIZABLE OUTBOUND CALLER ID

Customize the information others see in their Caller ID when you call them.

 

CUSTOMIZABLE MUSIC ON HOLD

Create customizable Music on Hold that can include anything from classic music to company announcements and sales commercials.

 

UPLOAD PRE-RECORDED MESSAGES

Upload pre-recorded messages to use in caller announcements, IVRs and company voicemail boxes.

 

HOLIDAY SETTING

Set up to automatically change call routing when your office is closed for holidays.

 

PAGING

Enables a two-way intercom channel between phones.

 
SYSTEM & SECURITY
ACTIVE DIRECTORY SUPPORT

Provides Single Sign-On (SSO) capability and other functions including call-flow control from active directory groups.

 

BUILT-IN FIREWALL

Ensures the security of the phone system while still allowing administrators to easily make changes to it.

 

LOCAL BACKUP

Call logs, voicemails and configuration details are all part of a standard local backup.

 

EMERGENCY CALL NOTIFICATIONS

An alert is automatically emailed to a designated emergency contact.

 

MULTI-LOCATION E911 SUPPORT

Cross-location Emergency 911 support ensures that the correct address information is sent to the 911 operator.

 

REMOTE ADMINISTRATION ACCESS

Remote access ensures that administrators can make changes to the system and troubleshoot issues while out of the office.

 

REAL-TIME SYSTEM HEALTH DASHBOARD

Displays statistics about the current status of PBX hardware such as CPU utilization and data storage.

 

SYSTEM THRESHOLD ALERTS

Enables administrators to send notifications when system health metrics reach predefined levels.